HOA management services
Everything your community needs. One trusted partner.
Novi provides comprehensive HOA management designed specifically for condominium and townhome communities throughout Arizona — whether your association has 40 homes or 400.
Better pricing
Competitive rates with no surprises
Better service
Responsive, protective, personalized management
Better communities
Stronger neighborhoods with more involvement
What we handle
Six categories, one flat fee
Great HOA management is about more than collecting dues and attending board meetings. It's about protecting your community's financial health, strengthening relationships, and making life easier for board members and residents alike.
Financial Management
Accurate and prompt financial reporting and tax filings
Managing an association's finances requires accuracy, transparency, and attention to detail. Novi provides complete financial oversight so your board can make informed decisions with confidence.
Strong financial management protects reserve funds, ensures vendors are paid on time, supports responsible budgeting, and gives homeowners confidence that their assessments are being handled responsibly.
What to expect from NoviServices included
- Monthly financial statements
- Annual budget preparation
- Accounts payable
- Accounts receivable
- Assessment billing
- Collection coordination
- Bank reconciliations
- Reserve funding coordination
- CPA coordination
- Tax filing support
- Audit support
Communication
Timely notices, updates, and responses
Communication is one of the biggest reasons communities either love — or become frustrated with — their management company.
Residents want information. Boards want fewer complaints. Effective communication creates transparency, reduces misunderstandings, and builds trust throughout the community.
What to expect from NoviServices included
- Community announcements
- Email communications
- Meeting notices
- Community newsletters
- Resident correspondence
- Board communications
- Emergency notifications
- Website updates
- Community calendar
Maintenance & Repairs
Trusted vendors and prompt service
Maintaining your community is about more than fixing what's broken. It's about protecting one of your residents' largest investments.
Deferred maintenance almost always becomes more expensive. Prompt repairs help preserve property values while improving resident satisfaction.
What to expect from NoviServices included
- Vendor management
- Maintenance coordination
- Emergency repairs
- Preventative maintenance
- Bid solicitation
- Project oversight
- Contractor coordination
- Capital improvement coordination
Board Support
Meeting attendance and availability for board members 24/7
Board members volunteer their time to serve their community. Novi helps make that responsibility easier.
Boards make better decisions when they have accurate information, experienced guidance, and a management partner they can trust.
What to expect from NoviServices included
- Board meeting attendance
- Agenda preparation
- Meeting minutes
- Board guidance
- Compliance overview
- Governing document support
- Election assistance
- Strategic planning
- Availability for board members 24/7
Residents & Community
Available to residents 24/7 for questions, reports, and issues
Residents deserve friendly, responsive service that reflects positively on their community.
Positive resident experiences reduce conflict, improve satisfaction, and strengthen the relationship between homeowners, the board, and management.
What to expect from NoviServices included
- Resident questions
- Community assistance
- Violation reports
- Architectural requests
- Community information
- Resident communications
- Issue resolution
- Availability for residents 24/7
Risk Management
Protecting your community and its assets
Effective HOA management includes identifying and reducing risk before problems become costly.
Strong risk management protects your association's finances, volunteers, property, and long-term stability.
What to expect from NoviServices included
- Insurance coordination
- Claims assistance
- Vendor insurance tracking
- Compliance monitoring
- Safety recommendations
- Governing document administration
- Risk assessments
- Record retention
The difference
Why communities choose Novi
| Common frustrations | With Novi |
|---|---|
| Hidden fees | Transparent pricing |
| Slow responses | Responsive communication |
| Reactive management | Proactive planning |
| Complicated reports | Clear, timely financial reporting |
| Generic service | Personalized support |
| Administrative focus | Relationship-driven management |
| Limited availability | Dedicated support for boards and residents |
Switching to Novi is simple
Your first four weeks with Novi
Most communities are fully transitioned in about 30 days — four weeks from signed agreement to day-one management, without interrupting operations.
Week 1
We learn your community
We meet your board, confirm priorities, and collect every document, ledger, and contract from your current manager.
- Meet with the board and confirm priorities and key contacts
- Collect governing documents, financial records, owner data, and contracts
- Coordinate the handoff from the prior management company
- Set the transition timeline
Week 2
We build the foundation
Bank accounts, owner ledgers, billing, and vendor records are set up and reconciled before anything goes live.
- Open association bank accounts and set up accounting workflows
- Import owner ledgers and balances
- Review current vendors and contracts
- Configure assessment billing and payment processing
- Prepare the first resident and board communications
Week 3
We launch Novi
Residents get portal access and a welcome notice, and every day-to-day workflow switches on.
- Launch the resident portal and introduce Novi to residents
- Confirm vendor access and emergency procedures
- Activate maintenance, architectural, violation, and communication workflows
- Begin routine management operations
Week 4
We move forward together
We review the first reports with your board, close out open items, and settle into the regular rhythm.
- Review the first financial and operational reports with the board
- Resolve any outstanding transition items
- Train the board on portal access and reporting
- Confirm recurring meeting, inspection, and communication schedules
Before you switch
Frequently asked questions
How long does it take to transition to Novi?
Most communities transition in about 30 days, depending on the complexity of the association and how responsive the outgoing management company is. We collect your documents, financials, and vendor contracts, set your community up in our systems, and notify residents — without interrupting operations.
Do you attend board meetings?
Yes. We attend scheduled board meetings, prepare agendas and supporting materials, and follow up on action items afterward.
Can you help with budgeting and reserve planning?
Absolutely. We assist boards with annual budgets, reserve funding coordination, and long-term financial planning, and we work with your CPA and reserve specialist where your documents or state law call for one.
Will you work with our existing vendors?
Yes. We evaluate your current vendors and keep those relationships when they deliver good value. Where you want options, we bring competitive bids from licensed, insured professionals and your board chooses.
Ready for one trusted partner?
Tell us about your community and we'll put together a tailored proposal for your board.
Free, no obligation. Response within 1 business day.